7 ways to create a culture of reporting incidents

1. Create a safe and open style of communication. It is okay for the lowest ranked worker to talk openly with anyone, including the MD, on matters of health and safety.
2. Pay attention to reported incidents and acknowledge there is an underlying problem or issue.
3. Do something about hazardous situations that are reported.
4. Provide feedback to all staff about the incidents and what you’re doing to reduce risk or prevent a recurrence.
5. Don’t blame people for the incident.
6. Establish the underlying causes that led to the incident.
7. Take preventative action to make sure no further incidents occur.